Shared inbox
Bring supported WhatsApp conversations into a team workspace.
02 / ENGAGE — Customer conversations
Every conversation,
with its context intact.
Bring customer replies into a shared inbox, keep the conversation history together and route each request to the right person.
MUDRIQ / Customer conversations
02
Customer conversations
Customer conversations
ReceiveCollect conversations in one place.UnderstandReview history, tags and notes.ResolveAssign the request and follow it through.
One shared inboxGive the team a clearer view of customer conversations.
Context that staysKeep notes, tags and recent interactions close at hand.
A helpful first responseUse quick replies and chatbot flows where enabled.
A clear handoffRoute a conversation to the right teammate or branch.
Make every reply
part of the relationship.
A customer should not have to repeat the story every time a conversation changes hands.
Customer context
Use tags, internal notes and history to understand the request.
Quick replies and bot flows
Handle common questions and direct customers to the next step.
Assignment and follow-up
Assign ownership, set reminders and keep open requests visible.
A practical workflow
from start to follow-through.
Keep the right people working from the same context.
Receive
Collect conversations in one place.
Understand
Review history, tags and notes.
Resolve
Assign the request and follow it through.
Ready to bring your conversations together?
Talk with our team about your channels, users and customer service workflow.
Talk with our team →What is available before activation?
Your trial starts after the team prepares your account and confirms its enabled services. Sending a request does not create an account or charge your card.
| Service | Current readiness |
|---|---|
| WhatsApp Business Platform | Requires account setup, an enabled official channel and approved Meta credentials and templates. Confirm your number before activation. |
| Instagram · Facebook · X · TikTok · Snapchat · LinkedIn · YouTube · Google Ads | Connectors in the current application are simulated. Live publishing, external account sync and advertising through these connectors are not yet available. |
| Workspace, reports and rules-based recommendations | Use available account records. Demonstration data is labelled; confirm the agreed scope for your organization. |
| AI, Salla, Zid, ERP and custom integrations | Require a scope review, provider configuration and acceptance testing. They are not activated by payment alone. |