Conversation assignment
Assign requests to the right employee or team.
03 / ORGANIZE — Teams and customers
A clear owner.
A better customer handoff.
Coordinate team responsibilities, route customer conversations and keep follow-up visible without duplicate replies or missed opportunities.
MUDRIQ / Teams and customers
03
Teams and customers
Teams and customers
AssignGive each conversation a clear owner.CoordinateShare internal context and update its status.Follow throughKeep the next action visible to the team.
Shared responsibilitiesHelp each teammate know what they own.
Up to 35 team membersCoordinate customer conversations in one workspace.
Follow-up that is visibleUse reminders and stages instead of relying on memory.
Branch-aware routingDirect requests to the right team where configured.
Help the whole team
move in the same direction.
When ownership is clear, conversations move forward and customers are less likely to be left waiting.
Team permissions
Set access according to roles and operational needs.
Customer follow-up
Use reminders and stages to keep opportunities moving.
Internal collaboration
Add notes and context for a smoother handoff.
A practical workflow
from start to follow-through.
Keep the right people working from the same context.
Assign
Give each conversation a clear owner.
Coordinate
Share internal context and update its status.
Follow through
Keep the next action visible to the team.
Want a clearer view of team follow-up?
We can walk through your team structure and discuss the right setup.
Talk with our team →What is available before activation?
Your trial starts after the team prepares your account and confirms its enabled services. Sending a request does not create an account or charge your card.
| Service | Current readiness |
|---|---|
| WhatsApp Business Platform | Requires account setup, an enabled official channel and approved Meta credentials and templates. Confirm your number before activation. |
| Instagram · Facebook · X · TikTok · Snapchat · LinkedIn · YouTube · Google Ads | Connectors in the current application are simulated. Live publishing, external account sync and advertising through these connectors are not yet available. |
| Workspace, reports and rules-based recommendations | Use available account records. Demonstration data is labelled; confirm the agreed scope for your organization. |
| AI, Salla, Zid, ERP and custom integrations | Require a scope review, provider configuration and acceptance testing. They are not activated by payment alone. |